Image Map Image Map
Page 1 of 6 12345 ... LastLast
Results 1 to 10 of 51

Thread: eBay GSP screwed me out of my IBM 5150

  1. #1

    Default eBay GSP screwed me out of my IBM 5150

    I saw this thread a while ago, and usually I would say the GSP is fantastic, never had a problem. However my last purchase has been an absolute nightmare. I found a 5150 on ebay sn: 0130356, stock as far as I can tell. I think this is one of the very first made in '82. The images were terrible, but the seller answered all my questions, and I got it for $150. Then the seller tells me he has the original box!

    So It's shipped via the GSP and as far as I can tell eBay have forcefully purchased it from me. They said it had a 'customs issue' and gave me a number to quote to customs when I rang them. Then I contacted ebay again, and they told me that number was their transcript number, so they lied. I used their live chat trying to find out where it is. First they tell me it is in customs, then later in the same conversation I found out it had never even reached customs. Their GSP in Kentucky still had it, it had never left there, and THEY had decided it had 'customs issues'.

    Now I know there are no customs issues as I've bought a 5150 via the GSP before. They could not even give a reason as to what the 'customs issue' is. They then shifted blame to Pitney Bowes, then later on admitted the GSP and Pitney Bowes are the same thing. They gave me the runaround for 3 hours! They then told me the item would be liquidated. So I said I would buy the liquidated stock. They then tell me liquidated means destroyed! This is not a UK definition of liquidated.

    Eventually they told me the seller would have to ask to have the item shipped back to them, so we could arrange alternative shipping. So the seller contacts them. They then tell the seller it is stuck in customs. They keep changing their story.

    What can I do? Any ideas? Is this even legal?

    I'm really gutted about this, trying to find an early 5150 is difficult anyway. But in the UK, you have the shipping cost, and worse the ridiculously high tax on imports!
    Looking for: OMTI SMS Scientific Micro Systems 8610 or 8627 ESDI ISA drive controller, May also be branded Core HC, Please PM me if you want to part with one.

  2. #2
    Join Date
    Feb 2014
    Location
    Melbourne, Australia
    Posts
    785
    Blog Entries
    8

    Default

    I am sorry to hear the issue you are having.

    Maybe someone in the forum that is in Kentucky in the same town can go to GSP centre and speak on your behalf. Make sure you provide details.

    Here in Australia, even our International Mail Customs Center has a counter you can visit, just takes a bit of effort.

    If as you indicate Ebay/GSP say this is a Customs issue then my guess is the seller filled out some paperwork and called the computer 'special' (as in something that is not exportable)

    good luck

  3. #3
    Join Date
    Apr 2015
    Location
    Austin, Texas
    Posts
    1,175

    Default

    And this is why you never use the GSP.

    The only purpose of Ebay's GSP is to line their pockets with money by using the absolute worst shipping services, and washing their hands of all liability when something inevitably goes wrong.

    If you ever get Ebay scum to release your 5150 back to the seller, use proper international shipping channels from UPS, Fedex or national mail service.

    When you go cheap, you're going to have a bad time.

  4. #4
    Join Date
    Jan 2011
    Location
    Vancouver, BC
    Posts
    3,168
    Blog Entries
    1

    Default

    It could well actually be stuck in customs. I've found GSP to be notoriously deficient with its tracking. Are you in Canada? Canada customs is an absolute abomination. To give you an example, I had some adhesive strips for an imac screen shipped up to me from ifixit.com. From Washington to British Columbia. 7.5 weeks! And it was all due to customs just sitting on it. They do that with almost everything now because they inspect everything trying to get every nickel of GST and customs they're owed. It sucks.

    That's post, anyway. I'm not a fan of ebay's GSP just because it has to ship to one place first and *then* to you, but I suppose we should be grateful that it opens some doors for international buyers. But I did find it was really slow regardless and had horrible customer service. I ended up getting an account with myus.com. People send stuff to me via post to my myus.com address, it's there within 2 days, if I ship with the regular Fed Ex it's here within 2 more. Way faster, way less ridiculous and Canada Customs for some reason doesn't keep it until dust collects on it.

  5. #5

    Default

    I found this on the eBay Community Forum. It describes using the GSP to ship to Canada, but maybe the same is true for shipping to the UK:

    "Ebay and Pitney Bowes use a third party packing company in ERLINGER, KENTUCKY to handle GSP.

    GSP to Canada from what I understand is via bulk shipping using a freight company, so it could be clumsier and slower than USPS, hence it is more suitable for bulky items. not vinyl sheets or Barbie dolls.

    And the customs issue you mentioned, and the handling fee charged by this packing company.

    and it does not combine shipping, thats a known fact.

    If a shipment cannot be shipped for whatever reason, it will be sold to a local dealer who also sells on Ebay and buyer is refunded and seller gets to keep his money."

    I think that last sentence is the crux of the problem. The Global Shipping Program is run by a for-profit company. So apparently from time to time they make the decision that if it isn't profitable enough for them to ship the item to its destination, they'll write it off -- the seller keeps the money they made from the eBay sale, the buyer gets a refund, the item gets "liquidated", and everyone gets the runaround about exactly what happened -- and Pitney Bowes thinks that's an acceptable solution.

    I recommend you watch eBay like a hawk to see if gets relisted by whomever acquires it from the liquidation.

  6. #6
    Join Date
    Feb 2014
    Location
    Melbourne, Australia
    Posts
    785
    Blog Entries
    8

    Default

    Simply put I call that 'theft by Fraud'

    Plan fact

    Person A has an item that they wish to have money instead of. So A Sets price and lists it on a sale site
    Person B has money and wishes Person A's item instead. B Accepts A's price inc Shipping and pays A

    Company C, the transaction and delivery intermediary between the two has NO right to just decide this delivery is too hard to deliver or I am not making enough on it, and simply 'steals' the item to then sell on to a fourth party to recope some costs.

    OK A and C both get money, BUT that's NOT the reason for A and B doing business. THE ITEM is the reason.
    Last edited by inotarobot; July 20th, 2018 at 09:30 PM.

  7. #7
    Join Date
    Feb 2014
    Location
    Melbourne, Australia
    Posts
    785
    Blog Entries
    8

    Default

    Quote Originally Posted by vwestlife View Post
    I found this on the eBay Community Forum. It describes using the GSP to ship to Canada, but maybe the same is true for shipping to the UK:

    "Ebay and Pitney Bowes use a third party packing company in ERLINGER, KENTUCKY to handle GSP.

    GSP to Canada from what I understand is via bulk shipping using a freight company, so it could be clumsier and slower than USPS, hence it is more suitable for bulky items. not vinyl sheets or Barbie dolls.

    And the customs issue you mentioned, and the handling fee charged by this packing company.

    and it does not combine shipping, thats a known fact.

    If a shipment cannot be shipped for whatever reason, it will be sold to a local dealer who also sells on Ebay and buyer is refunded and seller gets to keep his money."

    I think that last sentence is the crux of the problem. The Global Shipping Program is run by a for-profit company. So apparently from time to time they make the decision that if it isn't profitable enough for them to ship the item to its destination, they'll write it off -- the seller keeps the money they made from the eBay sale, the buyer gets a refund, the item gets "liquidated", and everyone gets the runaround about exactly what happened -- and Pitney Bowes thinks that's an acceptable solution.

    I recommend you watch eBay like a hawk to see if gets relisted by whomever acquires it from the liquidation.
    mR-Slug You indicated you have the Serial Number and also model Number. So I would recommend both you and the seller file a stolen goods report with the Police. Especially also in ERLINGER, KENTUCKY. Try and find out the Liquidator they use, and inform the item is Stolen and must be handed into Police.

    You have a legal document indicating you purchased it. You NEVER gave anyone authority to dispose of it SO IT IS STILL your property.
    Same legal premise I think of someone taking a parcel from you letter box/ or front porch and heading to a pawn broker.

    I would then inform eBay you have filed a theft report with the police. Since its identifable by its serial number you have a DAMN good case.
    My guess if this happens a lot then a US federal authority would take then to task.

    Hopefully the seller ad had serial number listed and you can get screen shot of it.
    Plus you can request seller to resupply you an invoice with s/n added



    If it does does come back up on eBay, then tell the seller its been stolen, and the Police have been notified.
    Last edited by inotarobot; July 20th, 2018 at 09:46 PM.

  8. #8

    Default

    Quote Originally Posted by inotarobot View Post
    If it does does come back up on eBay, then tell the seller its been stolen, and the Police have been notified.
    Many many stolen things appear on ebay. The police won't get involved (the ATF maybe, if it's something that concerns them specifically). In the US it seems it's up to individuals to hire a lawyer and persue the matter, or alert the BBB, or State Attorney General. The police in Kentucky are not likely to get involved with something like that, when it involves someone from another country, no offense meant.

    This is all just strange. Better though that you find someone on this side of the pond you can trust. I don't buy big ticket items on ebay anymore (that being anything over 150$). I bought a vintage puter on ebay for 200$ once, and while it didn't arrived bashed up, it should have, as the moron threw it in a box and stuffed some newspaper on the sides, and not even much at that. I did buy a mono Canon AS-100 on ebay some years back, and got half my money back. Well they refunded all of it (only 80$ with the shipping), and I sent half back, as the item still worked, but was cracked in a place or two. It's just so damned rare, and although I was pissed, I would have suffered pangs of guilt getting it all for free. My color AS-100 was free though. I really should send that guy a Christmas card at least.

  9. #9
    Join Date
    Jan 2013
    Location
    Marietta, GA
    Posts
    2,650

    Default

    Quote Originally Posted by vwestlife View Post
    So apparently from time to time they make the decision that if it isn't profitable enough for them to ship the item to its destination, they'll write it off -- the seller keeps the money they made from the eBay sale, the buyer gets a refund, the item gets "liquidated", and everyone gets the runaround about exactly what happened -- and Pitney Bowes thinks that's an acceptable solution.
    Wow, that is insanely crooked. That means they could decide to refuse to ship any item they think they could flip for more money. So if you think you got a really good deal on something, you might as well kiss it goodbye.

    Horrifically disastrous for uncommon, rare, or one-of-a-kind items. If they see zero value in an item where shipping is not completable for any reason, such as "faulty" paperwork or packaging, and would cost money to return to the sender, then logically they would just throw it away. Makes me sick to my stomach.

  10. #10
    Join Date
    Jan 2014
    Location
    Freedom City
    Posts
    5,852
    Blog Entries
    1

    Default

    The BBB is not a government agency and certainly not a police force.

    I doubt any police or government agency would take this on. Have you read eBay's user agreement in its entirety? Have you read every word in every link in the auction? Have you read the GSP terms in full? If not, it might be prudent to hire a solicitor! But I suspect that might be more costly than a minty, early 5150.

    The grammar in that eBay community explanation above doesn't leave me with any confidence in it.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •